Privacy Policy Statement
Effective Date: 19 May 2023
At Kolektibles, we are committed to protecting your privacy and ensuring the security of any personal information we collect from you. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and use our services. By accessing our website and providing your personal information, you consent to the practices described in this policy.
Information We Collect:
We may collect various types of personal information from you, including but not limited to:
- Contact information (such as name, email address, phone number, and shipping address)
- Payment information (such as credit card details, billing address, and payment history)
- Account credentials (such as username and password)
- Demographic information (such as age, gender, and location)
- Information you provide when contacting our customer support or participating in surveys or promotions
Use of Information:
We may use the collected personal information for the following purposes:
- Providing and personalizing our services to meet your needs
- Processing and fulfilling your orders and requests
- Communicating with you regarding your account, orders, and updates
- Improving our website, products, and services
- Sending promotional emails, newsletters, and marketing communications (you can opt-out at any time)
- Conducting research, analytics, and customer satisfaction surveys
- Protecting against fraud, unauthorized access, and illegal activities
Information Sharing and Disclosure:
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may engage trusted third-party service providers to assist us in delivering our services, such as payment processors, shipping partners, and customer support providers. These providers are bound by contractual obligations to protect your personal information and only use it for the intended purpose.
- Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or if we believe that disclosure is necessary to protect our rights, enforce our policies, or respond to a legal request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies collect non-personal information such as your IP address, browser type, device information, and website usage patterns. You can manage your cookie preferences through your browser settings.
Data Security:
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method is 100% secure, so we cannot guarantee absolute security.
Children's Privacy:
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to remove the information from our systems.
Your Rights:
You have the right to access, update, correct, or delete your personal information in our records. You can exercise these rights by contacting us using the information provided below. We will respond to your request within a reasonable timeframe.
Changes to this Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Effective Date" at the top of this policy. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal information.
Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us.